Reference

Terms & Conditions for poros77 Accounts

poros77 Terms & Conditions set the ground rules for opening, using and maintaining your account in Indonesia.

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poros77 Terms & Conditions for poros77 Accounts
POLICY HELP

Where to Ask About These Terms

A clear contact route helps when a clause affects your account, wallet record or access request. Start with the support path linked near the account and cashier areas, then include your account identifier, the section you are asking about and any relevant receipt reference. We can explain how a term is applied, identify the information needed for a check and direct a change request to the right internal team. If your account access or eligibility is being assessed, the outcome depends on local law and the details connected to your account.

Team online

Account questions

Ask us to clarify an account clause before you continue. Include the phone number used during the account step and the exact Terms & Conditions wording that concerns you, so our support team can answer the policy question without guessing.

Wallet records

For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, attach the payment reference and date. We use those details to match a wallet event with your account record before explaining what the applicable term means.

Access concerns

If sign-in or eligibility is paused, contact us through the account help route shown beside the cashier path. We will state which confirmation is needed and whether the decision depends on local law, rather than leaving the policy reason unclear.

DATA AND CONTROL

How We Handle Policy Requests

Terms & Conditions work best when you can see how an account decision is made. We use the information connected to your account, phone verification and payment references to administer access, investigate…

Data handling

We use account details, phone verification results and transaction references for the purposes described in these Terms & Conditions. DANA and QRIS receipts may identify a different reference format from bank records, so we compare the available fields before responding.

Cookie controls

Cookies support necessary sign-in and session functions on the device you use. If you change browser settings, the account path may ask you to authenticate again. Our policy wording explains which cookie activity is needed for the site to operate.

Account security

Keep your phone access and sign-in details private, and contact us if an account action was not yours. We may pause a change until phone verification or another account check is complete, protecting the record before wallet activity continues.

Record retention

We keep account and payment records for the periods required to operate the service, resolve disputes or meet applicable legal duties. When a retention period ends, handling follows the process described in the current policy wording.

Change requests

You can request correction of eligible account information by using the support path and naming the field that needs attention. We may ask for a matching account detail before changing it, because an unverified edit could affect access.

Policy contact

For a Terms & Conditions question, send the relevant clause, your account identifier and a concise explanation through the listed contact route. We can then distinguish a data request, an access question or a wallet-record issue.

Terms & Conditions Questions for Indonesia

These Terms & Conditions answers cover the account questions we expect you to ask before opening access. They explain what information we check, how payment references are handled, what happens when access is restricted and how to request a correction. Read the full policy wording as well, because a specific account situation may depend on local law or on details that only you can provide through the support route.

They cover account creation, phone verification, sign-in, wallet-linked activity, policy changes, data handling, cookies, security and contact rights. They also explain when access depends on local law and what information we may need before completing an account or payment-related request.

We may require phone verification before account access continues or an account detail changes. Use the phone number connected to your account and follow the displayed account step. If the check cannot be completed, contact us with the relevant policy question.

The terms treat each wallet reference as part of the account record used to identify a transaction. Keep your DANA, OVO, GoPay or QRIS receipt when asking about status. Bank transfer and virtual account references may use a different format and require matching details.

Yes, you can ask us to correct eligible information through the listed support route. State the field that needs changing and provide the account identifier used during registration. We may request phone verification or another matching detail before applying the change.

Access may pause when phone verification is incomplete, account details conflict with a payment record, security activity needs checking or eligibility depends on local law. We will identify the required next step through the account help route when the situation allows.

Cookies can support necessary sign-in and session behaviour on your browser or mobile device. Changing browser settings may require another login. The Terms & Conditions and related policy wording explain the purpose of cookie use and the controls available to you.

Use the policy contact route shown on the site and quote the clause or heading you mean. We can explain the current wording and where the revised text appears. If a change affects eligibility, access remains subject to local law.

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